Responsible Gambling

All forms of gambling involve a risk of losing money. The safest approach is to set limits before you start playing and stick to them. At 1win, you’ll find useful tools to help you stay in control.

• Set a weekly or monthly budget and stick to it.
• Play in short sessions; set session reminders.
• Do not chase losses or try to ‘win back’ money.
• Keep your leisure spending separate from your essential expenses.
• Avoid gambling whilst under the influence of alcohol or other substances.
• Take breaks and assess your emotional state.
• Review your transaction history to learn about your habits.
• Not permitted for under-18s; protect your devices and payment methods.
• Consider self-exclusion if gambling is affecting your life.
• Consult the responsible gambling policy and use it as a guide.

Gambling addiction is a disorder that requires treatment. These signs may indicate a problem and require timely support.

• Betting more money or spending more time than planned.
• Feeling the need to increase stakes to experience the same thrill.
• Lying to family or friends about gambling.
• Repeatedly chasing losses.
• Neglecting work, studies or relationships because of gambling.
• Using money intended for basic living expenses on gambling.
• Irritability, anxiety or bad mood when trying to take a break.
• Failed attempts to stop or cut down on gambling.
• Getting into debt, taking out loans or selling possessions because of gambling.
• Constant thoughts about gambling or planning the next session.

Prevention and treatment involve a combination of limits, support and lifestyle changes. At 1win, you can set up controls to reduce risks.

• Set limits on deposits, spending, losses and session duration.
• Set time reminders and check your history regularly.
• Take breaks lasting between 24 hours and 30 days.
• Request self-exclusion for longer periods if you need to.
• Set limits with your bank or block payments intended for gambling.
• Turn off notifications and remove shortcuts from your phone.
• Keep a record of your emotions and decisions before and after gambling.
• Don’t gamble to relieve stress or sadness, or to recoup losses.
• Ask someone you trust for support and share your limits with them.
• Seek professional help and work with support services to put controls in place.

Professional and community support helps with recovery. These organisations in Chile provide guidance, treatment and support.

• SENDA (National Service for Prevention and Rehabilitation): advice and referral to treatment. https://www.senda.gob.cl.
• Government of Chile – Mental Health: information and care pathways. https://www.gob.cl
• Superintendency of Casinos (SCJ): public information on responsible gambling and player protection. https://www.scj.cl/.

If gambling is affecting you, you can contact 1win’s support team to set limits and manage self-control tools.

• 24/7 live chat via the website or the app.
• Help form in the Help/Support section of your account.
• Support email address listed in the app and on the website.
• Help centre and FAQs to find out about features and limits.
• Manage limits, breaks and self-exclusion from your profile.