Privacy Policy

In Chile, 1win manages user privacy and safeguards personal information through appropriate technical and organisational controls. The platform collects data to operate its online services, process payments and comply with legal obligations.

• Registration and identity details: name, national ID card or passport, date of birth (18+), country and place of residence.
• Contact details: email address and telephone number for service communications.
• Account information: login details, language and site preferences.
• Transactional data: deposits, withdrawals, betting history and payments.
• Technical and usage data: IP address, device, operating system, browsing behaviour and cookies.
• Verification and compliance: KYC, fraud prevention and AML in accordance with regulations.
• Customer support: handling enquiries and resolving disputes.
• Personalisation and analytics: usage statistics to improve the user experience.
• Security measures: encryption, access control, event logging, testing and audits.
• Retention and disposal: minimum retention periods and secure destruction of information.

Users may exercise their rights of access, rectification, erasure, objection, data portability and restriction of processing. Requests are processed via the Help Centre or the contact channel indicated on the website, subject to identity verification. Certain actions may be restricted due to legal obligations or for the purposes of fraud prevention.

Data processing is carried out in accordance with Law 19.628 on the protection of privacy and other applicable Chilean legislation, without prejudice to compliance with international principles such as those of the GDPR where applicable. Recognised security standards, such as ISO 27001, are adopted in a manner proportionate to the risk.

In Chile, 1win uses personal data to manage accounts, process transactions and operate online services securely. The information also helps to improve functionality, carry out analytics and detect risks. Marketing communications are sent only in accordance with the user’s preferences and consent. Certain processing operations are necessary to comply with accounting, tax and regulatory obligations.

• Account opening and verification.
• Processing of deposits, withdrawals and payments.
• Fraud prevention, risk management and platform security.
• Support and handling of enquiries.
• Compliance with legal requirements and reporting to the authorities where applicable.
• Personalisation of content and site settings.
• Compilation of statistics and usage analytics.
• Sending of informational or marketing communications, subject to consent.

All processing is carried out on an appropriate legal basis, such as the performance of a contract, consent, compliance with legal obligations or a legitimate interest, whilst always ensuring proportionality and transparency.

Users can review, correct or update their personal information via their account profile and by requesting assistance through the channels indicated on the website. Requests for modification or deletion are dealt with as quickly as possible, taking into account the retention periods necessary to prevent fraud, fulfil accounting obligations or respond to requests from the authorities. By creating an account with 1win, the user agrees to security checks and identity verification, and consents to the processing of payment data by electronic service providers and banks that process transactions. The platform protects privacy and implements technical and organisational measures to safeguard data throughout its entire lifecycle. Where complete deletion is not possible due to legal requirements, the information is blocked and its processing is restricted.

The website and services are intended exclusively for people aged 18 or over. The operator is unable to verify age online without identity documents and additional verification. Should use by a minor be detected, immediate action will be taken.

• Documentary verification of legal age during registration or prior to withdrawals.
• Suspension and closure of accounts held by minors.
• Deletion of a minor’s personal data upon request by a parent or guardian, provided proof of parental authority is provided.
• Retention of only the minimum information strictly necessary to comply with legal and security obligations.
• Communication via the website’s contact channel to raise enquiries relating to minors.
• Cooperation with the relevant authorities where required.

Personal data may be processed outside Chile, in countries where suppliers and partners providing services to the website operate. By using the website, the user consents to these transfers in accordance with this document. Confidentiality and integrity are ensured through contractual obligations and security controls. The user’s rights are not diminished by the location where the data is processed.

• Standard contractual clauses or other permitted mechanisms, where applicable.
• Data centres and networks with security certifications.
• Restricted access in accordance with the need-to-know principle and identity checks.
• Risk assessments and regular supplier reviews.
• Recording and traceability of data transfers.
• Provision of information to the user where required by law or upon a justified request.

This notice may limit, supplement or clarify the effects of the rules set out in the policy. It comes into effect when the user accepts the document by means of an electronic signature, acceptance on the website or by signing up. It shall be interpreted in accordance with applicable law and the principles of good faith.

• The availability of the service may vary due to maintenance, security or legal requirements.
• This policy may be updated; the version published on the website shall prevail.
• Liability is limited to the extent permitted by mandatory legislation.
• In the event of a conflict, the interpretation that safeguards consumer rights and data protection shall prevail.
• Partial invalidity shall not affect the validity of the remainder of the document.
• Disputes will be handled through the support channels and, if necessary, before the competent authorities.

Cookies are small files that a website stores on a user’s device to remember preferences and recognise the session. The site uses cookies for statistics, behavioural analysis, content personalisation and the continuous improvement of the online experience. Some cookies are essential for the site to function, whilst others can be disabled via your browser or device settings. The information generated by cookies is retained for up to one year and is anonymised or deleted when it is no longer required for the stated purposes.

Use of the services in Chile implies full and ongoing acceptance of this Privacy Policy. The most recent version published on the website supersedes all previous versions from the date it comes into force. If the user does not agree with the processing described, they must adjust their preferences or stop using the service.

Personal data may be shared with third parties where necessary to fulfil agreements, resolve disputes, comply with the law or provide contracted services. The list of relevant categories of recipients and suppliers is available on the website and may be updated. If a third party is not listed, the purpose and scope will be disclosed prior to any disclosure of information, unless prohibited by law. By providing data for a specific purpose, the user consents to its use for that purpose.

• Electronic payment providers, banks and card issuers.
• Identity verification, document validation and KYC services.
• Fraud prevention and risk assessment platforms.
• IT hosting, security and support providers.
• Administrative or judicial authorities where there is a legal obligation to do so.
• Legal advisers, auditors and accountants subject to confidentiality obligations.
• Affiliated companies providing operational services.
• Marketing or messaging platforms, subject to the user’s consent.

The site may contain links to third-party websites, which have their own privacy policies and data practices. The platform does not control these sites and is not responsible for how information is used on them. You are advised to exercise caution when providing personal data outside this domain. Before interacting with them, please check the third party’s privacy notices and cookie settings.

• Check the address and ownership of the external site.
• Review the third party’s privacy policy and cookie policy.
• Avoid entering sensitive information on public or untrusted networks.
• Log out and clear shared cookies on other people’s devices.
• Use only secure and recognised payment methods.
• Be wary of links received through unofficial channels.
• Report any suspected phishing attempts via the help channel.
• Exercise your data protection rights directly with the third party.