1win Rules and Regulations

By using the platform, you accept the user agreement, which governs the general use of the site, your account and the services. You must meet the age and eligibility requirements, and comply with fair use and content protection rules. 1win may amend these terms to ensure the lawful operation and integrity of the service; we recommend that you read any updates. Liability is limited as described here and in associated policies.

1. Eligibility: Only users aged 18 or over who are legally permitted to do so may place bets and use bonuses.
2. Registration and account: Each person may hold only one account; the use of multiple accounts or third-party accounts is prohibited.
3. Verification: We may request KYC to confirm identity, age, payment method and address before enabling withdrawals.
4. Acceptable use: Fraud, collusion, event manipulation, bonus abuse and unauthorised automated use are not permitted.
5. Intellectual property: Content, trademarks and software are protected; their use is limited to accessing the service.
6. Changes to the terms: These may be updated; continued use implies acceptance of the current version.
7. Suspension or closure: your account may be restricted due to breaches, legal requirements or security concerns.
8. Limitation of liability: we accept no liability for external technical faults, telecommunications disruptions or third-party data.
9. Jurisdiction and legality: you are responsible for ensuring that your use of the service is lawful in your place of residence; the service is provided in accordance with applicable laws.
10. Communication: notifications may be sent to your registered email address or via your account.

Bets are available to verified and eligible users. A bet is considered accepted when the system records it in your account and displays the betting slip with the applicable odds. There are minimum and maximum stake limits per event and market, which may vary depending on risk and availability. Restrictions or cancellations may be imposed in the event of obvious odds errors, invalid results or cancelled events, in accordance with these rules and 1win’s current policies.

1. Acceptance: valid bets are displayed in the account history, showing the time, market and odds.
2. Odds: these may change before acceptance; if they change during the process, the odds confirmed at the time of settlement will apply.
3. Limits: minimum and maximum limits apply per bet and per user; these may be adjusted for risk management purposes.
4. Settlement: Payouts are calculated based on the final odds and the official result of the event.
5. Postponed or cancelled event: The bet may be voided or remain open depending on the specific rules of the sport or market.
6. Obvious errors: In the event of obvious errors in odds or markets, the bet may be corrected or declared void.
7. Cashout and adjustments: where available, the amount offered is indicative and may vary until confirmed.
8. Bonuses: bets placed using bonuses or free spins may be subject to wagering and usage conditions.
9. Prohibitions: betting is not permitted if you possess inside information or have direct influence over the event.
10. Dispute resolution: the official result provided by the event organiser takes precedence; you may submit complaints via customer support.

Deposits and withdrawals are processed via the methods available in your account and may require verification. Processing times, limits and any fees depend on the method selected and the security checks in place. We may request KYC documentation and proof of the source of funds before authorising withdrawals, in accordance with AML measures. Transactions may be restricted or cancelled if unauthorised use, fraud or a breach of terms and conditions is detected.

Methods and conditions: the payments dashboard displays cards, bank transfers, e-wallets or cryptocurrencies where permitted, along with minimum and maximum limits per transaction. Deposits are usually credited instantly or within a few minutes; withdrawals may require further verification and take longer depending on the method. The name of the payment method holder must match the account holder’s name. Daily or monthly limits and bonus limits may apply, affecting the availability of withdrawable funds; these are detailed in the payments section of 1win.

1. Pre-withdrawal verification: before withdrawing, you may be required to verify your identity, address and the payment method used.
2. Lawful source of funds: we may require documentation proving the source of funds in accordance with AML regulations.
3. Limits and fees: these are shown in the payment flow; some networks or banks may charge external fees.
4. Same withdrawal method: where possible, withdrawals are processed using the same method used for deposits.
5. Supported currencies: The availability of currencies is indicated in your account; conversion may incur third-party charges.
6. Bonuses and requirements: Bonus balances may be subject to wagering requirements before withdrawals are authorised.
7. Reversals: Transactions may be reversed if terms are breached or suspicious activity is detected.
8. Security limits: We may set limits per transaction, day or month for risk management purposes.
9. Ownership: The use of unauthorised third-party payment methods is prohibited.
10. Notifications: You will receive the status of each transaction in your transaction history and by registered post.

As part of our commitment to responsible gaming, we would like to remind you that gambling should be a form of entertainment, not a source of income. Keep track of your budget and the time you spend gambling, and do not try to recoup your losses. We offer tools to help you manage your habits: deposit limits, betting limits, session reminders, temporary breaks and self-exclusion. You can carry out a self-assessment of risk within your account to identify any problematic behaviour patterns. If gambling is affecting your personal, financial or professional life, please consider taking a break from gambling and seeking help. Accounts may be restricted in order to protect the user. 1win promotes these practices and provides information and links to support resources.

• Gamblers Anonymous Chile.
• SENDA, Helpline 1412.
• Salud Responde (Ministry of Health): 600 360 7777.
• Superintendency of Casinos, responsible gambling information.
• GamCare and Gamblers Anonymous, international support in Spanish.

The platform implements controls to prevent money laundering and terrorist financing in accordance with international standards and applicable regulations. 1win verifies users’ identities through KYC procedures and may request additional documentation at any time. Transactions are monitored to identify unusual patterns, suspicious sources of funds or unauthorised use of the services. In the event of suspicion, we may request further information, suspend transactions and report the matter to the relevant authorities where appropriate. Breaches may result in account restrictions, the freezing of funds or permanent account suspension. By using the service, you agree to provide accurate information and to cooperate with these processes.

Our Privacy Policy states that we respect your privacy and process personal data in accordance with the applicable legislation in Chile and international standards. We collect information relating to registration and your account, identity verification, transaction details, website usage, cookies and customer service communications. We use this data to provide services, process bets and payments, manage bonuses, prevent fraud, comply with legal obligations and improve the quality of our service. You may exercise your rights of access, rectification, updating, objection and erasure, where applicable, via the customer service channels indicated in your account. We implement technical and organisational security measures to protect information against unauthorised access or loss. We pass data on to suppliers who support our activities, in accordance with confidentiality and data protection agreements. In the case of international transfers, we apply appropriate safeguards in accordance with the law. Data retention is limited to the time necessary for operational, legal and accounting purposes.

The security of your account, data and transactions is a top priority. Technical and procedural controls are in place to minimise operational risks and safeguard the integrity of the service in Chile. 1win regularly reviews these measures and adjusts them in line with evolving threats.

• TLS encryption in transit and encryption of sensitive data at rest.
• Strengthened authentication, including two-step verification where available.
• Activity monitoring, fraud detection and login alerts.
• Network segmentation, access control and the principle of least privilege.
• Internal audits and regular technical testing.
• Vulnerability management and security patches.
• Incident response procedures and business continuity.